Communication Style

Are you a watchmaker or a tell-timer? You know which you are when you think about your answer to the question, what is the time? A tell-timer would simply look at their watch and answer the question directly whereas a watchmaker will want to tell you how the watch works before getting round to telling you the time. Does that story strike a chord with you? If so, then you understand this particular dimension of communication style i.e. verbosity.

Some people are much more verbose than others. Such people, when you meet them in the morning and ask them how they are will give you such a lengthy story that, about fifteen minutes later, you are truly sorry you asked. Their communication style is what Linda McCallister refers to, in her book Say What You Mean, Get What You Want, as ‘Socratic’ after Socrates, of course, a lover of dialogue and, as we all know, a star of Bill & Ted’s Excellent Adventure.

You will probably be able to bring to mind examples; people who you know who use this wordy communication style. The difficulty for them is that the devil is always in the detail. They want to answer your questions, but they are often tempted to provide additional detail as background and context in order that you might understand their eventual answer.

Contrast that style with those who, when you greet them in the morning, barely look up from their work, grunt and then get back to what they were doing. Such people – Linda likes to call their style ‘noble’ (after Rousseau’s Noble Savage) – have a direct and blunt communication style. In many respects their style is a direct opposite of the Socratic style; not just in terms of verbosity, but also in the overall approach to the discussion of any particular topic.

With nobles, the approach is top-down, preferring to stay at an overview level and drilling down into detail only when and where it is required. This is exactly the opposite of the Socratic style which revels in the detail and generally wants to tell, and hear, the entire story beginning at the beginning and ending at the end, no matter how long it takes.

A third extreme of communication style is known as the ‘reflective’ style. These are the people who are asking how you are in the first place. They are the people who say good morning, good evening, have a nice weekend and so on. They are social animals, unable to walk past each other on the stairs without nodding and saying ‘hi’. For reflectors, the important thing about communicating is the human aspects. They observe the rules of social interaction, they say please and thank you, they are courteous and they expect the same from others.

When dealing with reflectors, introductions are very important and so too is chit-chat. For them, getting right down to business after saying hello is simply too abrupt a transition. They prefer some social interaction in between the introduction and the information exchange which forms the body of the communication.

In her book, Linda describes three other styles, which are simply combinations of the three we have just discussed: she calls them the ‘magistrate’, the’ candidate’ and the ‘senator’. The magistrate style is a blended style, the combination of noble and Socratic. The candidate is a blend of the Reflective and Socratic styles. The Senator, however, is a dual style (rather than a blend) which switches between noble and reflective styles according to context.

Since the latter three styles are simply blends or combinations of the three pure styles, we only need to concern ourselves with understanding these first three i.e. noble, Socratic and reflective because your own style will be some combination of these three influences. It is very unlikely that you will be an extreme of one style or another.

Now it is important to note that each of these groups get along best with individuals who use their preferred styles, so a key principle in learning how to communicate effectively is understanding how to adjust our own style to cater for the preferences of the person we are addressing. In other words, if we are speaking with a noble – someone who calls a spade a spade – we need to adopt a straight-forward approach to communication. We need to answer questions directly, even if we feel the person might not understand the answer. And that’s exactly how nobles like to be dealt with; if they need anything clarifying, they will prefer to ask.

If we are dealing with a reflective, we need to ensure that we are polite, that we introduce ourselves properly, that we show some interest in them personally and conform to the social dimensions of the interaction. Simply getting involved in a little pre-amble or social chit-chat before getting down to talking turkey is all it takes to make a significant improvement in our ability to deal with this group.

With Socratic communicators, there is always the difficulty of time, especially in the workplace where time is usually at a premium. But remember that the detail that is being offered is generally not irrelevant. Socratic communicators are usually not off-topic, like reflectors. They are providing background and context that is relevant, so we need to make a mental effort to give them our full attention.

Remember that none of these pure styles or their derivatives (magistrate, senator and candidate) are right as such, although each of them thinks their way is right. Nobles think that communication should be top-down, talking at an overview level and drilling into detail only where necessary. Socratics think that all avenues of a topic need to be fully explored before making decisions. And reflectors believe that the most important part of the interaction is the social part.

So part of the art of communicating well is learning to listen not only to what is being said, but to how it is being said. Listen for verbosity and social content; just those two things, and you will be able to figure out the other person’s bias toward one of these styles. Once you understand that, simply give them what they want.

If you can practice this simple method of adjusting your own communication style, despite your own biases and preferences, you will begin to get on with people you previously found difficult. They won’t know what you are doing. They will know you are doing something different but, generally, they will be unable to put their finger on what it is. They will just know that they are getting along with you a lot easier.

Eventually, if you continue to practice this method, you will get better at it and, eventually, you will no longer even have to think about it because the whole approach will become a natural part of you. Try it out for a month and watch the results. You can have a great deal of fun working with the idea and, in addition, you will be significantly improving your ability to communicate.

The Role of Internet in Business

The internet plays a major role in every aspect of our modern life. Internet technologies play a major role in business. As a business owner, knowing the role of internet in business will help you take advantage of the powerful opportunities it offers to grow you business and make operations more effective.

Here are different ways in which the internet has contributed to the success and growth of businesses.

Communication: The internet makes communication fast and cost efficient. Businesses use internet technologies such as Skype internet and video calls, email and video conferencing to make communication virtually instant.

Growth: The internet plays a big role in the growth of businesses. It gives businesses an opportunity to reach a wider global audience. Promoting through the internet is also a way to increase sales and reach the desired growth level. Business can also expand by having an online division.

Marketing: One of the role of internet in business involves marketing and advertising. Most businesses are taking advantage of the internet to market their products and services to a global audience. The most notable internet technologies here include search engines such as Google.

Networking and Recruiting: Social networking websites play a role in business networking by connecting like-minded professionals. Through the internet, people have found business partners and great employees.

Outsourcing services:The internet has helped cut costs by outsourcing services to countries where it is cheaper to provide these services. Apart from the cost reduction through the outsourcing role of internet in business, outsourcing enables businesses to concentrate on their core services and become more efficient.

Online Shopping Role: One role of internet in business is the birth of ecommerce websites and online payment solutions that allow people to shop online from the comfort of their own homes.

New Opportunities: The internet has opened up new business opportunities and giving rise to a group of successful online business owners. This is a powerful role as anyone can now start an online business.

The role of internet in business cannot be overstated. New businesses are taking advantage of the powerful role the internet plays in business to grow and succeed at a faster rate than was previously possible. Traditional businesses are also not being left behind as they are creating online divisions. A business owner can only ignore the role the internet plays in business at the peril of his or her business.

The History of the Tracfone Company

Tracfone, which is now one of the top 10 cellular providers in the US [as well as Puerto Rico and the Virgin Islands], has had an interesting history, as companies go. The company first made their mark in 1996, under the name Topp Telecom, Inc. Within a few years, they found themselves being supported by Mexican company Telmex, who bought a controlling interest [55%] in the company. By 2000, the company was split from Telmex, and began to grow exponentially, after taking on the name Tracfone. The company expanded its market share and began to bring in more business as the days went by.

Tracfone is now one of the biggest prepaid wireless companies in the United States. Because they enable users to buy prepaid minutes on a wide variety of phones [including hot brands such as LG, Motorola, Nokia, and Kyocera] they have become an excellent option for people who do not want to deal with the hassles of credit checks and long-term contracts with phone companies. This accounts for much of Tracfone’s success.

Unlike some prepaid cellular services – especially those in the past – Tracfone enables people to use some of the most popular phones and have all the options that a cell phone user with a standard-issue binding contract would have. As such, the company has built its stellar reputation on this. Nobody wants an inferior phone simply because they chose to use pre-paid services rather than be tied to a contract for anywhere from 12-24 months – or more.

In addition to being popular in the United States market, Tracfone dominates Puerto Rico and the Virgin Islands. Further, they are the most popular cellular provider in Latin America. With nearly 10 million customers and an always-growing, eager customer base, it is no surprise that the company has enjoyed so much success and continues to grow every year.

Tracfone actually provides two services – Tracfone and Net10. The two services are provided by the same company, with the same quality, though Net10 only offers GSM and CDMA services as of now. The company is expanding both of these services, as well as their TDMA service, despite most customers migrating to the former two.

Depending on the service that a Tracfone user chooses, as well as the specific phone they purchase, there are different deals that can be obtained by Tracfone customers. Some people who buy a plan with Tracfone will enjoy free text messaging, while others will pay a few cents per text. It is important to look at the fine details and choose a phone and plan that will work best for your needs. If you frequently text people, those few cents per text could add up, and it would be in your best interest to invest in a phone that enables you to text for free.

As you can see, Tracfone is a company that many people have come to rely on, and it is also a company with flexible options. It is the perfect choice for someone who wants a cell phone, but isn’t ready to commit a huge amount of money or time to a specific company, as Tracfone’s pre-paid plans do not require a contract. People can buy minutes for the phone based on both days of service as well as increments of time. This flexibility allows people to choose what sort of plan will best suit them and their specific needs as a customer. This is definitely part of what attracts people to Tracfone, and why the company has so many loyal customers. Their innovative way of dealing with cellular users by giving them many options is an excellent way for them to continue to grow and profit as a company.

Classification of Servers

Server is a program which runs on a computer like a service and it fulfills the requirements of other programs which are not installed on the same PC.

Server Computer

This is a computer that is linked with other PC’s or devices and provides necessary network services to the users within an organization or outside users. There are different types of operating systems of hardware which drive or run the server and they are known as server platforms.

There are various types of servers used according to the use. We can discuss on different types of servers as:

Application Servers

An application server is a machine that does the work of connecting two databases or applications. It works like a middleware as a connection medium for two applications. If we take an example then these are the (middleware) products connecting a database system to a web server. Many organizations which are working on and providing various support services like server support, network management, IT management etc. are using different application servers.

Audio-Video Servers

They provide the multimedia features to the websites and allow them to program the streaming content. For transferring data the streaming technique is used and it can be processed steadily and continuously. It is popular today because many users don’t have fast access to download the content quickly. For better streaming the receiver’s side should be able to convert the data into sound and graphics.

Chat Servers

The chat servers allow the users to transfer the data or information within an environment which is similar and offer immediate discussion features. These are working on a real-time technique means immediate response. We can understand it by taking an example of a real-time operating system which responds quickly after getting an input.

FTP Servers

These are one of the Internet features which allow the users to transfer the files securely between the PC’s. The FTP Servers can move one or more than one files providing file security.

Fax Servers

The fax server is software which runs on a server with some fax modems. These are attached with the telephone lines and are capable to transmit the documents as they are to the receivers end. They can receive the information to their own side as well.

Groupware Servers

These servers let the users to interact and work together in a virtual location. They can collaborate together with different locations simultaneously.

IRC Servers

It is also like a chat server. What we chat is depends on the internet relay chat servers, it is like a network allowing the users to chat via different chat servers.

Mail Servers

The mail servers mainly store and move the electronic mails with different networks via LAN, WAN through the Internet.

Proxy Servers & Web Servers

A proxy server works as an intermediary or a computer system which allows other clients to connect with indirect network connections to other network services.

Web server is the hardware and the software which helps and allows the content and information over the internet.

The above information can be useful to those who are studying about servers and also seeking information about managed IT services as well.